elGoony respects the intellectual-property rights of others. This page explains how rights-holders can ask us to remove content that infringes their rights, and how the affected creator can respond.
1. Where to send notices
Our point of contact for copyright and other IP complaints:
elGoony — Legal & Trust Team
Email: legal@elgoony.com
Subject line: “Takedown notice”
Web form: elgoony.com/report
Notices sent to other channels (support, social media) may be delayed.
2. Notice requirements
To be valid, your notice must include all of the following:
- Your full legal name, postal address, telephone number, and email address.
- Identification of the copyrighted work (or other IP right) you claim has been infringed. If you are bundling multiple works, a representative list is acceptable.
- The exact URL(s) on elGoony of the material you want removed, sufficient to allow us to locate it.
- A statement that you have a good-faith belief that the use of the material is not authorised by you, the rights-holder, its agent, or the law.
- A statement, made under penalty of perjury (or, where you submit from outside the United States, under your equivalent national law and on the understanding that knowingly false statements may expose you to civil and criminal liability), that the information in your notice is accurate and that you are the rights-holder or authorised to act on the rights-holder’s behalf.
- Your physical or electronic signature.
Incomplete notices may be returned for completion. Notices submitted in bad faith or containing misrepresentations may give rise to liability under the applicable national law (and, where invoked, under §512(f) DMCA).
3. What happens next
- We acknowledge receipt without undue delay.
- If the notice is valid on its face, we remove or disable access to the identified material expeditiously.
- We notify the creator who posted the material and provide them with a statement of reasons under Article 17 DSA, including: (a) the legal or policy basis for the action; (b) the factual basis; (c) the geographic scope and duration of the restriction; (d) a copy or summary of the underlying notice (redacted as required to protect the complainant where appropriate); and (e) information about the internal complaint mechanism (Article 20 DSA), out-of-court dispute settlement (Article 21 DSA), and available judicial redress.
- We record the action in our internal complaint-handling system and, where required, in our annual transparency reporting under Article 15 DSA.
4. Counter-notice (for creators)
If your content was removed and you believe in good faith that the removal is the result of mistake or misidentification, you may submit a counter-notice to legal@elgoony.com containing:
- Your full legal name, postal address, telephone number and email address.
- Identification of the material removed and the location at which it appeared before removal.
- A statement, under penalty of perjury (or your national-law equivalent), that you have a good-faith belief the material was removed as a result of mistake or misidentification.
- A statement that you consent to the jurisdiction of the competent courts of the EU/EEA Member State in which the Service operator is established (or, where applicable, of your own judicial district) and that you will accept service of process from the original complainant or its agent.
- Your physical or electronic signature.
If we receive a valid counter-notice, we will forward it to the original complainant. Unless the complainant notifies us within 15 calendar days that it has initiated legal proceedings, we will assess whether to restore the material, having regard to the nature of the content and applicable law.
5. Repeat-infringer policy
We maintain and enforce a policy of terminating, in appropriate circumstances, accounts that are the subject of repeat infringement notices, in line with Article 6(3) of Regulation (EU) 2022/2065 (DSA) which conditions intermediary-liability exemptions on the provider acting expeditiously to remove or disable access to infringing content upon obtaining actual knowledge, and with §512(i) DMCA for rights-holders relying on that framework. This policy is further detailed in our Acceptable Use Policy.
6. Trademark and other IP rights
The same address handles trademark, database-right, and other IP complaints. Please describe the right you are relying on and provide registration or other evidence where available.
7. Non-IP complaints
For non-consensual intimate imagery, impersonation, doxxing, harassment, or other safety issues, use our reporting form and our Acceptable Use Policy applies.
8. Changes
We may update this notice from time to time. The “Last updated” date above always shows the current version.